Terms of Service - Transport Operators

Introduction and Definitions

The GO Monaco platform (owned by InfoComm Management sarl, 46 Boulevard des Moulins, 98000 Monaco) is an e-commerce service that enables customers to book private transfers within the Principality of Monaco.

In these Terms of Service, “Client” means any natural or legal person who uses the platform to book a transportation service, while “Transportation Operator” or “Provider” means the authorized company or professional who performs the booked transportation service. GO Monaco connects Clients with duly authorized third-party Transportation Operators, acting as a technical and commercial intermediary.

By making a booking or using the GO Monaco platform, the Client accepts these Terms of Service. Clients are encouraged to read this document carefully; if they do not agree with any of the terms, they are advised not to use the service.

Role of GO Monaco as an E-commerce Platform

GO Monaco operates as an e-commerce platform and acts as the merchant of record for transactions carried out through the website. This means that GO Monaco manages the payment process and appears as the registered merchant in the transaction.

Although it provides a technological platform for booking transportation services, GO Monaco is not a transportation company: it does not directly provide transfer services or execute journeys, but rather facilitates the matching of supply and demand. The transportation contract is concluded between the Client and the selected Transportation Operator; GO Monaco acts as an intermediary responsible for managing the booking and the payment. As merchant of record, GO Monaco ensures that payment transactions are carried out securely and in compliance with applicable regulations.

Bookings, Payments, and Invoicing

GO Monaco receives and manages transfer bookings made by Clients through the platform. Once a booking request is confirmed, the platform assigns it to a suitable Transportation Operator.

GO Monaco collects payments due from the Client for the booking, using the available payment methods (e.g., credit card or other electronic payment systems). At the time of collection, GO Monaco issues a receipt or invoice to the Client for the amount paid, fulfilling its tax and accounting obligations as merchant of record. Subsequently, GO Monaco transfers to the Provider (the Transportation Operator delivering the service) the amount due for the service, net of any commissions or fees agreed for the use of the platform.

In this way, GO Monaco simplifies the administrative process: the Client makes a single payment to the platform, which then redistributes the amounts owed to the various Transportation Operators involved.

Note: Any cancellation or refund policies will be communicated to the Client at the time of booking. In general, the Client may be entitled to a partial or full refund in the event of cancellations made in accordance with the applicable conditions, while late cancellations or failure to appear (no-show) may result in charges of up to the full amount of the service, in accordance with GO Monaco’s or the Transportation Operator’s commercial policy.

Rights and Obligations of Transportation Operators

This section is addressed to companies and professional drivers offering transportation services through the GO Monaco platform (the “Providers” or “Transportation Operators”). Use of the platform by Transportation Operators is subject to compliance with the following conditions and responsibilities:

Legal requirements and licenses: the Transportation Operator must be legally established in the Principality of Monaco and hold all authorizations, licenses, and insurance coverages required by Monegasque law to carry out passenger transportation activities. This includes, by way of example, valid chauffeur-driven vehicle/taxi licenses, passenger transport insurance, and compliance with any other applicable local regulations. Only providers duly registered and authorized in Monaco may operate on the GO Monaco platform.
Service quality: the Operator undertakes to provide the service with professionalism and due care. The Operator must ensure punctual arrival at the pickup point at the agreed time, the use of vehicles in good condition (safe, clean, and consistent with the booked category), and ensure that drivers meet the required standards of professionalism, competence, and local area knowledge. During the service, the Operator must maintain a high standard of quality and courtesy toward the Client.
Proper use of the platform: Transportation Operators must use the GO Monaco platform lawfully and in accordance with its intended purposes. It is prohibited to use the system for purposes other than managing bookings received through GO Monaco. In particular, the Operator must not attempt to contact or divert GO Monaco Clients outside the platform to offer services independently, nor may the Operator share with the Client unnecessary contact information prior to booking, except through the channels permitted by the platform. Access to the Operator account is strictly personal: it is not permitted to transfer or share the account with unauthorized third parties.
Responsibility toward the Client: for each accepted booking, the Transportation Operator assumes full responsibility for the execution of the service vis-à-vis the Client. Any complaints relating to the service (such as delays, failure to appear, or issues during the journey) must be handled by the Operator with seriousness and promptness. The Provider undertakes to communicate with the Client in the event of unforeseen circumstances (e.g., exceptional traffic, difficulty locating an address) and to use best efforts to resolve any operational issues.
Sanctions and suspension: GO Monaco reserves the right to suspend or remove from the platform any Transportation Operator who violates these conditions, misuses the service, or provides an unacceptable quality of service. In the event of serious breaches of law or GO Monaco’s terms, the Provider’s account may be deactivated immediately. The Operator shall indemnify and hold GO Monaco harmless from any damages or losses arising from the Operator’s unlawful conduct or non-performance.

Governing Law and Jurisdiction

These Terms of Service are governed by the laws in force in the Principality of Monaco. This means that any matter relating to the interpretation, validity, and performance of these Terms shall be governed by Monegasque law. In particular, the activities of GO Monaco and the Providers operating on the platform must comply with the laws of the Principality of Monaco, including (but not limited to) regulations on non-scheduled public transportation, e-commerce, and consumer protection.

Within the Principality of Monaco, only Transportation Operators legally established in Monaco may operate on the platform. This implies that each provider present on GO Monaco has a registered or operational office within Monegasque territory and is duly registered with the competent authorities. This requirement ensures that all services offered through GO Monaco are provided by companies or professionals subject to local laws and quality controls. Furthermore, any disputes relating to transportation services shall be submitted to the competent Monegasque jurisdiction, unless otherwise mandatorily provided by applicable law.

Privacy and Processing of Personal Data

GO Monaco places great importance on protecting the privacy of its users. Personal data provided by the Client during use of the platform (such as first and last name, contact details, payment information, and booking details) are collected and processed exclusively for purposes related to booking the transfer and managing the administrative aspects of the service. This includes, for example, sharing necessary data with the selected Transportation Operator (so that the service can be properly performed) and issuing receipts or invoices.

Data processing is carried out in compliance with the applicable data protection laws of the Principality of Monaco and, where applicable, Regulation (EU) 2016/679 (GDPR). GO Monaco adopts appropriate security measures to protect Clients’ personal information from unauthorized access, disclosure, or alteration. Data are retained for the time necessary to provide the transportation service and to comply with legal obligations related to taxation, accounting, and public security.

The Client has the right to access their personal data, request updates or corrections, and object, for legitimate reasons, to their processing. To exercise these rights or to obtain any information regarding privacy, the Client may contact GO Monaco using the contact details provided. A detailed privacy notice may be made available separately, describing in full how personal data are handled. In any case, GO Monaco undertakes not to use Clients’ personal data for purposes other than those stated, nor to disclose them to third parties not involved in the service without appropriate consent, except where required by law or by competent authorities.